Thursday, November 27, 2008

Is technology helping or hindering when it comes to overcoming communication barriers?


I believe that overcoming communication barriers is being hindered by the use of technology. When looking at the definition of communication you can say that it is composed of words, voice, tone, and non verbal cues. Communicating through any type of technology makes it very difficult to interpret these aspects. Technology produces words which are only 7% effective in conveying the message compared to an individual’s tone of voice which is said to be 38% effective and their non verbal cues which are 55% effective in a one on one conversation. Effective communication also depends on the assurance that the message has been sent which is very important when talking with patients. It is hard to get that assurance when you are unable to interpret the nonverbal responses from the individual in which you are communicating with.

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